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Privacy Policy

At MELTTECH INTERNATIONAL (HK) LIMITED, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, purchase our products (such as Coats & Jackets and Dresses), or engage with our services across global markets.

By visiting or using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, gender, date of birth (if required for service)

  • Contact Information: Email address, phone number, shipping/billing address

  • Order & Payment Data: Transaction details, product preferences, payment method (processed securely through third-party providers)

  • Technical Data: IP address, browser type, device information, browsing behavior

  • Marketing Preferences: Newsletter sign-ups, product feedback, survey responses

We collect this data when:

  • You place an order

  • You register or create an account

  • You subscribe to our newsletter

  • You contact customer service

  • You browse our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders efficiently

  • Provide shipping and delivery updates

  • Improve your shopping experience

  • Customize product recommendations

  • Respond to your inquiries and provide support

  • Detect fraud and maintain platform security

  • Comply with legal obligations and tax regulations

  • Send marketing communications (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. We only share your data when necessary and in the following situations:

  • With trusted third-party service providers (e.g., logistics partners, payment processors)

  • With government authorities when required by law or for customs purposes

  • With business partners under strict confidentiality (e.g., in B2B wholesale relationships)

  • With IT and analytics providers to improve site performance and security

All service providers are contractually obligated to keep your data safe and only use it as instructed by us.

4. International Data Transfers

Given our global business coverage, your personal data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws, and your data is treated securely and in accordance with this Privacy Policy.

5. Data Security

We take data protection seriously. Our systems use encryption, firewalls, and secure server technology to prevent unauthorized access or breaches. Payment information is processed through PCI-DSS compliant gateways, and sensitive data is never stored on our servers without safeguards.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, tax, and regulatory obligations

  • Resolve disputes and enforce our policies

You may request deletion of your data at any time, subject to certain legal exceptions.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Right to access and request a copy of your data

  • Right to correct inaccurate information

  • Right to request deletion of your data

  • Right to opt out of marketing emails

  • Right to object to processing in some cases (e.g., profiling)

  • Right to data portability

To exercise your rights, contact us at [email protected].

8. Marketing & Communication

We will only send you promotional messages if you opt-in. You may unsubscribe at any time via the link in the email or by contacting our support team.

We may still send you non-promotional messages related to your orders, account, or service updates.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without verified parental consent.

10.Policy Updates

We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our practices. The updated version will be posted on this page with the revised “Effective Date.” We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Privacy Compliance Officer:

Email: [email protected]
Phone: +852 23515400
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (GMT+8)

Thank you for trusting MELTTECH INTERNATIONAL (HK) LIMITED with your personal information. We are committed to protecting your privacy every step of the way.